Frequently Asked Questions

ABOUT THE HEATED HAIR CAP
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Is the Heated Hair Cap safe for all hair types?
Yes! Our Heated Hair Cap is designed for all hair types, including curly, straight, and color-treated hair.
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How do I care for my Heated Hair Cap?
After each use, it’s important to unplug the cap and wait a moment before removing it from your head. Here’s the best way to use it: After washing your hair, apply your favorite hair cream, then put on a plastic cap to protect your hair. Next, wear the Heated Hair Cap and plug it in. After your treatment, unplug it first and let it cool down before taking it off.
For cleaning, wipe the interior with a damp cloth and let it air dry. Please avoid immersing it in water or using harsh chemicals.
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Can I use the cap with any hair product?
We recommend using the Heated Hair Cap only with hair cream masks that need to be washed out. It is designed to be used when your hair is wet. For best results, apply your favorite hair cream mask, then wear the Heated Hair Cap to enhance the treatment. This method helps the product penetrate your hair more effectively.
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Do you offer a warranty on the Heated Hair Cap?
Yes, we provide a 1-year warranty on the Heated Hair Cap. If you have any issues, please contact us at info@haircare.com, and we’ll assist you promptly.
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HOW TO CONTACT US
You can reach out via email at info@riohaircare.com, on Instagram @riohaircare, or through the contact form located in the Contact Us section of our website. We typically respond to inquiries within 24-48 business hours.